Information and Technology Services
Information and Technology Services (ITS) is an organisation within the University
of Waikato that provides and promotes effective vision, planning, development,
management and use of technology and information within the University. ITS
provides the expertise and resources needed to develop and support computing,
telephony, research, teaching and administration activities of the University.
Some of ITS services are operated on a cost recovery basis. ITS comprises:
Campus Computers, Client Support Services, Information Systems, Infrastructure,
Waikato Print and Web Team.
Campus Computers, which now includes the ITS workshop provides a centralised
point for all IT related procurement and IT workshop activities. The primary
activities are to establish standards for purchasing and reduce Total Cost
of Ownership (TCO) for the University. Campus Computers provides the University
community with an easy and effective central point of purchasing and repair
for all IT related products.
The Client Support Services team consists of Teaching Technology and the Help
Desk. Teaching Technology focuses on the use of technology to enhance the University's
teaching activities. It is responsible for the lecture theatre facilities,
language laboratories and audio and video recording studios. The central ITS
Help Desk provides support to the University for information technology related
matters, including the Information Commons in the Library, while Distributed
Consultants within the schools offer support to their individual areas.
The Information Systems Group provides systems analysis and data management,
system support and programming services in support of the administrative functions
of the University.
Infrastructure provides support to the University community by way of programming
services, communications technology (including networks, internet, phone and
cellphone), computing hardware and software operation, planning, implementation
and maintenance of the computer network, both on and off campus
Waikato Print, including Campus Photography, provides a range of printed products
and related services to both the University community and local businesses.
Waikato Print has invested heavily in developing a sophisticated digital print
network that offers job creation, file management and Print on Demand. Waikato
Print is now widely considered to be a market leader in the field of digital
printing, and has won international awards for its work. In addition to its
printing activities, Waikato Print has a chain of retail operations known as
Campus Copy. These stores offer a range of graphic services to all University
users as well as members of the public.
The Web Team provides services for the website and the people who contribute
to the site. The Web Team develops Internet systems, is responsible for a variety
of site administration duties, and provides consulting and support for the
Information and Technology Services is located in the ITS building, adjacent
to the Gate 1 car park.