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Information and Technology Services

Information and Technology Services (ITS) is a division within the University of Waikato that provides and promotes effective vision, planning, development, management and use of technology and information within the University. ITS provides the expertise and resources needed to develop and support computing, telephony, research, teaching and administration activities of the University. Some ITS services are operated on a cost recovery basis. ITS comprises: ICT Procurement, Client Services, Information Systems, Infrastructure, Waikato Print and Web Team.

ICT Procurement provides a centralised point for all ICT related procurement and workshop activities. The primary activities are to establish standards for purchasing and reduce Total Cost of Ownership (TCO) for the University. Campus Computers provides the University community with an easy and effective central point of purchasing and repair for all IT related products.

The Client Services team supports all computer users on campus through the ITS Service Desk and the Student Centre. Specific computer user support is coordinated through the ITS Service Desk and resolved on first contact or escalated on to the ICT Support Team in ITS, other sections of ITS, or one of the Faculty-based support teams as appropriate. All teaching room audio-visual, conferencing and general AV support is coordinated by the ITS Service Desk team and delivered by the ICT Support Team.

The Information Systems Group (ISG) provides project services comprising the selection and implementation of off-the-shelf software solutions to business needs, bespoke development of software solutions in response to specific business needs, as well as business as usual services comprising second and third level support for corporate systems such as Oracle Financials, Project Accounting, Alesco HRM, Jade SMS, SASe Web, UniOrder, UniMarket, TMA, Anfield, JobTrack, etc. The project services provided comprise advanced business process, solutions architecture and product support services for the selection, implementation and operational management of the University’s corporate systems. In the discharge of its responsibilities, ISG provides the following value-add services: Advice/Consultancy, Information Management, Project Management, Business Process Redesign, Solutions Architecture, Software Development, Training and Systems Integration.

ITS Infrastructure is the group responsible for the design, installation and ongoing maintenance and security of the core technology underlying the University’s ICT Systems. This technology includes the University’s corporate servers, virtualised server environments, centralised storage resources, communications and computer rooms, the University network (wired and wireless, LAN and WAN) and the University phone systems.

Infrastructure is comprised of two groups, Systems and Development who develop, maintain and administer ICT Infrastructure computer services for the University Community. Network Administration and Development who design and implement the University’s computer networks and phone systems.

Waikato Print, including Campus Photography, provides a range of printed products and related services to both the University community and local businesses. Waikato Print has invested heavily in developing a sophisticated digital print network that provides job creation, file management and Print on Demand. Waikato Print is now widely considered to be a market leader in the field of digital printing, and has won international awards for its work. In addition to its printing activities, Waikato Print has a chain of retail operations known as Campus Copy. These stores offer a range of graphic services to all University users as well as members of the public.

The Web Team provides services for the website and the people who contribute to the site. The Web Team develops internet systems, is responsible for a variety of site administration duties, and provides consulting and support for the University.

Information and Technology Services is located in the ITS building, adjacent to the Gate 1 car park.

For more information, visit the website: its.waikato.ac.nz.