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Information and Technology Services

Information and Technology Services (ITS) is responsible for the coordination of ICT planning; the provision of a robust and innovative information technology environment; project management, business process improvement, consultancy and support services to enhance the quality of teaching, learning and research. The services we provide include: ITS Administration Services encompass administration, finance and ITS reception and telephony services for the University. ITS Financial Administration is responsible for the provision of financial and administrative support to business units within ITS. This includes recharging of ITS services, payment of invoices to suppliers and administrative assistance such as travel arrangements, general purchasing and records storage.

The telephonists are the first point of contact and provide full telephone reception services for many visitors contacting the University of Waikato by phone on the main University number (07) 856 2889.

Campus Computers provide a purchasing and advisory function for the University for the procurement of all ICT related products and services, and provides hardware repair and a maintenance workshop service for Faculty, School and Division ICT support staff, during the hours of 8.00am to 5.00pm Monday to Friday. We aim to lower the cost of procuring and maintaining ICT equipment for University use by:

  • Providing an effective centralised purchasing operation for University staff
  • Defining standards for quality ICT products and services
  • Leveraging the purchase power of the University to negotiate cost effective procurement of ICT products and services
  • Providing appropriate procurement consultancy and advice services
  • Providing support for the repair of ICT equipment
  • Providing efficient and timely ICT procurement processes

Client Service (CS) is the main contact point for all ICT support issues on campus. The team also provides specialist support for a wide range of ICT services including Service Desk, Student Centre ICT, desktop computing and mobile device support, teaching room audio visual technology, conferencing systems, video production systems and coordination of shared ICT service support for Waikato users in Tauranga.

The Information Systems Group (ISG) provide support for the maintenance and development of the University's corporate information systems; the provision of an integrated enterprise information architecture; project management and business process change consultancy services; supports the delivery of ICT projects aligned to the ICT plan designed to enhance the productivity and efficiency of the administrative functions and support for teaching, learning and research at the University of Waikato. ISG services include:

  • Project Management
  • Change Management
  • Enterprise and Solution Architecture
  • Software Development
  • Systems Integration
  • Advice / Consultancy
  • Information Management
  • Business Process Redesign
  • Training
  • Software Support and Maintenance

ITS infrastructure is the team responsible for the design, architecture, installation and on-going maintenance and security of the core technology underlying the University’s ICT Systems. This technology includes the University’s centralised server and storage systems, Data Centres and communications equipment rooms, data networks (wired and wireless, LAN and WAN) and the telephone systems.

Waikato Print is a fully digital printing business, which is wholly owned by the University of Waikato, with a wide product range and a solid reputation for high quality and fast turnaround. Waikato Print has earned an international reputation for innovation, e-business and digital printing.

The WebTeam provides a range of service activities to support the University website and departments with devolved responsibility for the University's on-site and off-site web presence. Services Include:

  • Website Hosting
  • Supporting Existing Packages, Systems & Software
  • System Administration
  • Pan-University Site Administration
  • University Consultation
  • Supporting Devolved Web Roles

For more information, visit the website: its.waikato.ac.nz.

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