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Student Services

Halls of Residence

The Student Accommodation Office assists students to find accommodation in the University’s four Halls of Residences: Orchard Park, College Hall, Student Village, and Bryant Hall. Orchard Park is a series of cottages where students cater for themselves. The other Halls are fully-catered although they all have flats where self-catering accommodation is available.

Full details about the Halls of Residence can be obtained from the Student Accommodation Office. Applications, which can be made online, close on 1 October each year for the following year’s accommodation. Late applications and applications made during the course of the year will be considered. Residence is for the duration of the academic year. A new application must be made if students wish to return to the Halls for the following year. A contingency deposit is required at the time of acceptance, and this is refunded, less any charges, at the end of the academic year.

Off-Campus Accommodation

The University owns a block of eight one-bedroom flats in Scotland Place (adjacent to the University) which are available to full-time graduate students. Further information concerning these flats may be obtained from the Accommodation Adviser, who is located in the Student Accommodation Office.

To avoid major difficulties in finding accommodation, students are advised, if possible, to visit the University prior to the commencement of the academic year to discuss their needs with the Accommodation Adviser.

More information on off-campus accommodation in Hamilton is available at:

International Student Support

The International Student Support team advises and assists international students by identifying their needs, helping them find solutions, and directing them to appropriate services on and off campus. This includes personal issues, academic support, medical and travel insurance, student visa and permit requirements, orientation, accommodation, and general concerns. Orientation programmes are run for all new international students prior to beginning their studies and regular information sessions are run throughout the academic year. During office hours we have a student lounge with computer access for international students’ use. International Student Advisers are available to see students and appointments can be made at Waikato International; phone +64 7 838-4176, email

Student Counselling Service

Counselling staff are located in the Student Services building. Appointments may be made for counselling on any personal, study-related or vocational issue. Seminars are also offered in these areas. Enquiries and appointments may be made in person at the Student Health Service or by phoning the Receptionist on (07) 838-4037. A Counsellor is available in Tauranga at the Windermere campus. Appointments can be made through the Health Centre or by phoning (07) 577-0620.


An Ecumenical (Interdenominational) Chaplain works on campus, and a part-time Catholic Chaplain visits the University regularly. The Chaplains conduct services, take part in both formal and informal activities on campus, and are readily available to students and staff for counselling and pastoral care. The centre for chaplaincy activities is the Lady Goodfellow Chapel.

Students with Disability

The Disability Support Service works with the rest of the University to remove barriers to learning for students with disability, and to ensure students’ learning requirements are being met through the provision of information, support, services and equipment. Prospective students with disability should contact the Disability Support Service well in advance of commencing their studies to ensure that the appropriate supports are able to be put in place. Staff travel to the Windermere campus to meet with Tauranga students on request.

Additional information about support and services is available from the Disability Support Service office in the Student Services Building. Telephone: (07) 838-4719, Facsimile: (07) 838-4282, Email: or via the website

Budget Advice and Emergency Financial Assistance

The Student Success Office can assist with information on the costs involved in attending University and the various means of financial support available to students.

Emergency assistance is available to students experiencing severe short-term financial difficulties. This may take the form of a loan or emergency grant. A Special Assistance Fund may be available to provide grants and loans to students who can demonstrate particular need for assistance in meeting an unexpected cost as a result of their studies. Application forms are available from the Student Success Office.

Student Health Service

The Student Health Service is located in the Student Services building (opposite the Recreation Centre) and is staffed by four medical practitioners, four nurses and a Practice Manager. The Student Health Service is open between 8.30am and 5.00pm on weekdays throughout the year. During examination periods the Student Health Service is open until 6.00pm on weekdays and from 8.30am-5.30pm on Saturdays for examination-related issues only.

In cases of genuine emergency, students who consult a general practitioner outside Health Service hours may have the fee partly reimbursed. This emergency service applies within the Hamilton boundaries and during the academic year.

The Student Health Service is available to all students who pay the Student Services Levy. Domestic students who are not enrolled with the Student Health Service but have a Community Services Card will be charged a fee of $25.00 for each visit. Domestic students who are not enrolled with the Student Health Service and do not have a Community Services Card will be charged a fee of $40.00 per visit. Other ancillary charges may also apply. Students are eligible to use the Student Health Service between the following dates:

Summer School 1 enrolment only 5 January 2016 to 21 February 2016
A Semester enrolment only 29 February 2016 to 3 July 2016
B Semester enrolment only 18 July 2016 to 6 November 2016
Summer School 2 enrolment only 7 November 2016 to 18 December 2016

With proof of re-enrolment, full year or B Semester students are eligible to use the Student Health Service until the beginning of A semester in 2016.

Career Development Services

The Careers Office is located in the Student Centre, Level 1. Staff are available to discuss career prospects and help students make their career choices. Visits by employers are arranged throughout the year, and a series of Careers Fairs are held which promote students to future employers. Students are encouraged to check the Careers website for details of workshops, seminars and employer visits.

Class Representative System

The University is committed to strong and effective representation from its students. The Class Representative System has been developed to ensure that student views are reflected through involvement in University processes and participation on University committees where decisions affecting students are made. Student representatives on University committees are either elected by their peers through the Class Representative System or appointed by their relevant faculty and/or subject committee members.

Class Representatives are elected to deal with minor academic matters which arise, and their role is to liaise between the students in the paper and the academic staff who are teaching the paper. They also have the opportunity to participate in the democratic processes of the University.

More information is available on the website:

Student Administration

The Student Administration team provides information and advice to current and prospective students of the University of Waikato. Student Administration is located at the Student Centre, Level 2, University of Waikato, Gate 5, Hillcrest Road, Hamilton. This is the first point of contact for enquiries relating to admission criteria, applying to enrol, other general enrolment matters, examinations timetable and regulations, the payment of fees, handbooks for specific qualifications, ordering an academic transcript, and student ID cards. The Centre is open between 8.30am and 5.00pm, Monday to Friday, phone 0800 WAIKATO (0800 924 528) or (07) 838-4370, or email Tauranga students can also obtain this information at the Windermere campus.

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