Student Services

Halls of Residence

The Accommodation Services Office assists and processes the applications to each of the University's four Hamilton-based Halls of Residence: Bryant Hall, College Hall, Student Village and Orchard Park. Orchard Park includes a series of cottages that offer self-catering facilities, studio rooms with ensuites and the self-contained Silverdale apartments. The other Halls are largely fully-catered facilities that provide three meals a day. In addition, the Office also assists and processes applications for the University’s Tauranga-based self-catered Selwyn Street Studio accommodation.

More information about the Halls and off-campus accommodation options can be found at: www.waikato.ac.nz/study/apply/accommodation, or by contacting the Accommodation Services Office on +64 7 838 4084, or by email at [email protected]

All applications are made online, with the first round of offers being on or close to 1 October each year for accommodation the following year. Applications can be submitted after this date and places will be offered subject to availability. Residence is normally for the duration of the academic year. Any student who wishes to return to the Halls for a second year, would need to re-apply. All students are required to pay a contingency deposit at the time of acceptance, and this is refunded, less any charges, at the end of the academic year.

International Student Support

The International Student Services team provides support for international students in all aspects of their achievement and personal growth. This begins with a comprehensive orientation programme for all new international students. Pastoral care is delivered to support international student wellbeing, to facilitate access to University services across campus, and to ensure that appropriate off-campus support is in place when required. Students on New Zealand Scholarships and other international scholarships are also assisted by International Student Services. Each trimester, a range of trips around the Waikato and Bay of Plenty region and various events on campus are facilitated by the International Student Services team. The team of international student advisors are available to see students, and appointments can be made at the Student Centre, by phoning +64 7 838 4176 or 0800 WAIKATO, or emailing [email protected].

Student Health Service

The Student Health Service is available to all enrolled students, including international students.  The Student Health Service is located close to the main car park accessed via gate 1 off Knighton Road (opposite the UniRec Centre).  It is an integrated health service providing a number of services for students.
Opening hours for appointments are between 9.00am and 4.30pm on weekdays, except Wednesdays, where the opening hours are between 9.30am and 4.30pm.  The service does not operate after hours or on public holidays.
The administration team is the first point of contact for all student enquiries and appointments.
Ph 07 838 4037 or 0800 Waikato, option 3
After hours; Ph Anglesea Clinic 07 858 0800
Same day appointments are available for most Student Health Services. Call to make an appointment. Student Health also offers telehealth consultations by appointment.

The medical practice is staffed by general practitioners, nurse practitioners, nurse prescribers, practice nurses and health care assistant.
Appointments can be booked by phone or through Manage my Health for students enrolled with the practice.

Domestic students enrolled with the general practice are charged a fee of $10.00 a consult. Prices for students not enrolled with the general practice are available on the Student Health webpage. International students’ charges are covered through their insurance.

There is a Student Health nurse available on the Tauranga campus.  Ph or text 022 0139 003 for appointments and advice about other local health providers, including general practice and counselling

The Mental Health & Wellbeing Service is free to all students currently enrolled at the University of Waikato.  This service is comprised of mental health nurses and counsellors.  The mental health nurses offer support to students who are experiencing a new mental health concerns or have a diagnosed mental health conditions. Counsellors assist with a range of problems that may be impacting on your wellbeing by helping you find solutions that are best suited to your needs.

The Violence Prevention Coordinator works proactively to reduce the incidence of harassment, abuse, and/or violence.   She can discuss issues relating to interpersonal incidents and provide advice, information, support, advocacy, safety planning and referral to other services that can assist.

The Health Promotion Coordinator works to support Takatāpui and LGBTQI students and Maori and Pacifica students.  Our coordinator has extensive expertise in non-binary gender identities, sexuality and sexual health, HIV and is knowledgeable about health and wellness pathways and services.

Students are eligible to use the Student Health Service from the beginning of their enrolled trimester(s).  Students who have continuous enrollment from year to year are able to use the service throughout the year and access via Manage my Health and telehealth consults over semester breaks.

Accessibility Services

The Accessibility Services, formerly known as Disability Support Service is located in the Student Centre, Level One, opposite The Campus Book Store. The Service supports students with specific learning disabilities, impairments and medical conditions and works with the rest of the University to remove barriers to learning.  The team will ensure student's learning requirements are accommodated through the provision of services, support, advice and advocacy. Prospective students who identify with specific learning disability/impairments and/or a medical conditions should contact Accessibility Services as soon as possible to ensure that the appropriate supports are able to be put in place.

The team also support Tauranga campus, and are there regularly, to meet with students and staff.

For more information visit the Accessibility Services website.

Telephone: (07) 838 4711 or (07) 838 4793, or
Email: [email protected]

Chaplaincy

An ecumenical (Interdenominational) chaplain and a Catholic chaplain have offices on the Hamilton campus. The chaplains conduct services, take part in both formal and informal activities on campus, and are available to students and staff for spiritual support and pastoral care. The ecumenical chaplain visits the Tauranga campus fortnightly during term time, and the Catholic chaplain is available to Tauranga students and staff via Zoom, mobile and email. Chaplaincy is a free and confidential service for people of all faiths and none. The centre for chaplaincy activities on the Hamilton campus is the Lady Goodfellow Chapel located adjacent to the Student Health Centre.

The chapel is available for private prayer and for study, or for use by faith and cultural groups. For bookings, email: [email protected]

Career Development Services

Do you have questions about your career pathway? Need help with your CV or Covering Letter? Looking to improve your Interview skills? The Careers Team are here to help students, recent graduates and alumni (within two years of completion) with career development tools and support.

You can access the following career services by logging into the MyCareer platform:

• One on one appointments with one of our Career Advisors
• Drop-ins/Online Career Chats - a 15 minute chat with one of our Advisors
• Workshops
• Mock interviews - a tool to practise your interview skills and received written feedback
• A wide range of resources
• Job announcements/postings
• Information about upcoming events and employer visits
• Document review and feedback

To login to MyCareer go to the Student Portal>Support>MyCareer.

The Employability Plus Programme (EPP) is also a part of Career Development Service. EPP is the University’s Volunteering Programme which students can sign up to get involved across a variety of different activities on and off campus with the University and Not-for-Profit Organisations.

Class Representative System

The University is committed to strong and effective representation from its students. Class Representatives are elected to represent the views of their class on academic matters, and they play a key role in liaising between the students in the paper and the academic staff who are teaching the paper. They work collaboratively with staff to maintain academic quality and to enhance the student experience. Class representatives also have the opportunity to participate in the democratic processes of the University.

The Class Representative system has been developed to ensure that student views are reflected through involvement in University processes and participation on University committees where decisions affecting students are made.

More information is available on the website: Class Representative Information

Student Administration

The Student Administration team provides information and advice to current and prospective students of the University of Waikato. Student Administration is located at the Student Centre in Hamilton and at the Tauranga campus. These are the first point of contact for enquiries relating to prospective student enquiries, admission criteria, applying to enrol, other general enrolment matters, examinations timetable and regulations, the payment of fees, handbooks for specific qualifications, and graduation. The Student Centre in Hamilton is open between 8.30am and 5.00pm, Monday to Friday, phone 0800 WAIKATO (0800 924 528) or (07) 838 4370, or email [email protected] Tauranga students are able to receive in person support at the Hub on Level 1, between 8.30am and 5.00pm, Monday to Friday.

Pacific Support Services

The Pacific Success Coordinator provides support to all our Pacific students and oversees a range of initiatives specifically for our Pacific cohort, helping them to stay up to date with Pacific at Waikato events. Please visit our website: www.waikato.ac.nz/students/pacific-support/ and 'like' our Facebook page: www.facebook.com/PacificAtWaikato. Information on Drop-in-Sessions, Fonos, Talanoa Sessions, workshops and tutorials will be updated regularly on our Facebook page. For more information or to make an appointment with our Pacific Success Coordinator please email [email protected] or drop into Level 1 of the Student Centre.

Te Ara ki Angitū: Pathways to Excellence Programme

Te Ara ki Angitū – Pathway to Excellence (TAKA) reinforces the University of Waikato's commitment to making university-level study accessible to the communities of the Waikato region. In partnership with 25 secondary schools in the Waikato, the programme brings together a number of essential support services to assist students with their transition from high school to University and to make University more accessible. For more information on the list of services provided through the programme please visit our website: www.waikato.ac.nz/study/why-study-at-uow/te-ara-ki-angitu. Alternatively you may contact our Te Ara ki Angitū  Student Success Coordinator, Tuhoro Paki via email at [email protected] or drop into Level 1 of the Student Centre.