Student Services

Halls of Residence

The Accommodation Services Office assists and processes the applications to each of the University's four Halls of Residence: Bryant Hall, College Hall, Student Village and Orchard Park. Orchard Park is a series of cottages that offer self-catering facilities. The other Halls are largely fully-catered although they all have flats where self-catering accommodation is available.

More information about the Halls can be found at: http://www.waikato.ac.nz/study/apply/accommodation, or by contacting the Accommodation Services Office on +64 7 838 4084, or by email at accom@waikato.ac.nz.

All applications are made online, with the 1st round of offers being on or close to the 1st October each year for accommodation the following year. Applications can be submitted after this date and places will be offered subject to availability. Residence is normally for the duration of the academic year. Any student who wishes to return to the Halls for a second year, would need to re-apply. All students are required to pay a contingency deposit at the time of acceptance, and this is refunded, less any charges, at the end of the academic year. Students are required to pay rent in advance with the first payment made prior to moving in.

Off-Campus Accommodation

The University owns a block of eight one-bedroom flats in Scotland Place, adjacent to the University. These are available to full-time graduate students. Further information concerning these flats may be obtained from the Accommodation Services Office.

To avoid difficulties in finding accommodation, students are advised to visit the University prior to the commencement of the academic year, wherever possible. The Accommodation Services Office staff can provide advice and information to assist with finding accommodation off campus but close to the University and can be contacted on +64 7 838 4084 or by email at accom@waikato.ac.nz.

International Student Support

The International Student Support team advises and assists international students by identifying their needs, helping them find solutions, and directing them to appropriate services on and off campus. This includes personal issues, academic support, medical and travel insurance, student visa and permit requirements, orientation, accommodation, and general concerns. Orientation programmes are run for all new international students prior to beginning their studies. International Student Advisers are available to see students and appointments can be made at International Student Services Office; phone +64 7 838-4176, or 0800 WAIKATO, email info@waikato.ac.nz.

Student Counselling Service

Counselling staff are located adjacent to Student Health Services and close to the main car park accessed via Gate 1 from Knighton Road. Appointments may be made for counselling on any personal, study-related or vocational issue. Enquiries and appointments may be made in person at the Student Health Service or by phoning the reception on (07) 838-4037. A Counsellor is available in Tauranga at the Windermere campus. Appointments can be made through the Health Centre or by phoning (07) 571 0190 or 0800 864646 ext 8678.

Chaplaincy

An ecumenical (Interdenominational) chaplain works on campus, and a part-time catholic chaplain visits the University regularly. The chaplains conduct services, take part in both formal and informal activities on campus, and are readily available to students and staff for counselling and pastoral care. The centre for chaplaincy activities is the Lady Goodfellow Chapel located adjacent to the Student Health Centre.

Students with Disability

The Disability Support Service works with the rest of the University to remove barriers to learning for students with disability, and to ensure students' learning requirements are met through the provision of information, support, services and equipment. Prospective students with a disability should contact the Disability Support Service well in advance of commencing their studies to ensure that the appropriate supports are able to be put in place. Staff travel to the Windermere campus on request to meet with students based in Tauranga.

For more information, visit the website: http://www.waikato.ac.nz/sasd/health/disability/
Telephone: (07) 838-4719, Facsimile: (07) 838- 4282, or Email: disability@waikato.ac.nz

Budget Advice and Emergency Financial Assistance

The Student Success Office can assist with information on the costs involved in attending University and the various means of financial support available to students.

Emergency assistance is available to students experiencing severe short-term financial difficulties. This may take the form of a loan or emergency grant. A Special Assistance Fund may be available to provide grants and loans to students who can demonstrate particular need for assistance in meeting an unexpected cost as a result of their studies. Application forms are available from the Student Success Office.

Student Health Service

The Student Health Service is located close to the main car park accessed via gate 1 off Knighton Road (opposite the Recreation Centre) and is staffed by seven General Practitioners (four GPs on each day), four nurses, a Practice Manager and three reception/admin staff. The Student Health Service is open between 8.30am and 5.00pm on weekdays throughout the year. During examination periods the Student Health Service is open until 6.00pm on weekdays and from 8.30am-6.00pm on Saturdays for examination-related issues only.

In cases of genuine emergency, students who consult a general practitioner outside Health Service hours may have the fee partly reimbursed. This emergency service applies within the Hamilton boundaries and during the academic year.

The Student Health Service is available to all students who pay the Student Services Levy, including international students. Domestic students who are enrolled with the Student Health Service will be charged a fee of $10.00. Domestic students who are not enrolled with the Student Health Service but have a Community Services Card will be charged a fee of $30.00 for each visit. Domestic students who are not enrolled with the Student Health Service and do not have a Community Services Card will be charged a fee of $45.00 per visit. Other ancillary charges may also apply. Students are eligible to use the Student Health Service between the following dates:

Summer School 1 enrolment only 4 January 2017 to 21 February 2017
A Semester enrolment only 27 February 2017 to 2 July 2017
B Semester enrolment only 10 July 2017 to 5 November 2017
A & B Semesters inclusive 27 February 2017 to 5 November 2017
Summer School 2 enrolment only 6 November 2017 to 17 December 2017

With proof of re-enrolment, full year or B Semester students are eligible to use the Student Health Service until the beginning of A semester in 2018.

Career Development Services

The Careers Office is located in the Student Centre, Level 1. Staff are available to discuss career prospects and help students make their career choices. Visits by employers are arranged throughout the year, and a series of Careers Fairs are held which promote students to future employers. Students are encouraged to check the Careers website www.waikato.ac.nz/sasd/careers for details of workshops, seminars and employer visits.

Class Representative System

The University is committed to strong and effective representation from its students. The Class Representative System has been developed to ensure that student views are reflected through involvement in University processes and participation on University committees where decisions affecting students are made. Student representatives on University committees are either elected by their peers through the Class Representative System or appointed by their relevant faculty and/or subject committee members.

Class Representatives are elected to deal with minor academic matters which arise, and their role is to liaise between the students in the paper and the academic staff who are teaching the paper. They also have the opportunity to participate in the democratic processes of the University.

More information is available on the website: https://sites.google.com/a/waikato.ac.nz/class-reps/

Student Administration

The Student Administration team provides information and advice to current and prospective students of the University of Waikato. Student Administration is located at the Student Centre, Level 2, University of Waikato, Gate 5, Hillcrest Road, Hamilton. This is the first point of contact for enquiries relating to admission criteria, applying to enrol, other general enrolment matters, examinations timetable and regulations, the payment of fees, handbooks for specific qualifications, ordering an academic transcript, and student ID cards. The Centre is open between 8.30am and 5.00pm, Monday to Friday, phone 0800 WAIKATO (0800 924 528) or (07) 838-4370, or email info@waikato.ac.nz. Tauranga students can also obtain this information at the Windermere campus.

Pacific Support Services

The Pacific Success Coordinator provides support to all our Pacific Students and oversees a range of initiatives specifically for our Pacific cohort, helping them to stay up to date with Pacific at Waikato events. Please visit our website: http://www.waikato.ac.nz/student-life/student-experience/pasifika-at-waikato and 'like' our Facebook page: www.facebook.com/PacificAtWaikato. Information on Drop-in-Sessions, Fonos, Talanoa Sessions, workshops and tutorials will be updated regularly on our Facebook page. For more information or to make an appointment with our Pacific Success Coordinator please email pacificsupport@waikato.ac.nz or drop into Level 1 of the Student Centre.

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